The Epic Application Support Analyst serves as a liaison between end-users, project team members, and other IS resources while providing exemplary customer service and Epic application support in assigned Epic module. The Epic Application Support Analyst provides onsite go-live support, upgrade support, and ongoing application support and optimization. The Epic Application Support Analyst responds to help desk tickets and end user requests. The Epic Application Support Analyst identifies and resolves issues through analyzing business issues/requirements, analyzing workflows, and synthesizing key messages. The Epic Application Support Analyst may assist with onsite end-user training for go-live preparation and ongoing application training.
The ideal Epic Application Support Analyst will hold a Bachelor's degree combined with demonstrated customer-oriented service excellence principals and the ability to work well in a team environment. The ideal Epic Application Support Analyst will be able to execute complex tasks through organization and details driven approach. The ideal candidate will be a quick learner of the Epic application to develop an understanding of end user workflow to build, test, and train in assigned Epic application. The ideal Epic Application Support Analyst will be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.